How Can We Help?
Welcome to the DwelX Help Center — find answers, step-by-step guides, and tips to get the most from our platform.
Popular Topics
For Residents
Account Registration & Approval
Download the app, register with your phone number, and
link your property. Your details will be verified by your
community admin before approval.
Creating a Visitor Pass
Tap Visitor Management → Create Pass, fill in guest
details, set visit duration, and share the QR code via
WhatsApp or SMS.
Paying Dues & Levies
Go to Bills & Payments to settle bills using card,
transfer, or mobile money. You'll receive a digital receipt
instantly.
Reporting Maintenance Issues
Under Service Requests, select a category, describe the
issue, add photos, and submit. Track your request in real
time.
For Administrators
Resident Onboarding
Our 2-month onboarding process ensures a smooth
transition. We'll assist with data migration, importing
your resident directory, and setting up key modules.
Once live, residents can self-register through the mobile
app, while admins review and approve accounts via the
Admin Portal.
Sending Announcements
Use the Communication module in the Admin Portal to
craft rich-text updates, schedule messages, and target
specific groups or the entire community. You can also
track delivery reports and read confirmations to
measure engagement.
Step‑by‑Step Guides.
Getting Started for Residents
Covers app installation, profile setup, and key first actions.
Getting Started for Admins
A tour of the Admin Portal dashboard, user management, and initial setup.
Getting Started for Security
Visitor verification and incident logging using the Security App.