Welcome to DwelX. Your privacy matters to us, and this Privacy Policy explains how we collect, use, and protect your information when you use our platform — whether through our website or mobile app — to connect with service providers and book home, shop, or meet-up services.
When you register, book a service, or provide feedback on DwelX, we collect certain personal details to help us serve you better. This may include your full name, email address, phone number, gender (optional), profile photo, home or booking address, payment information (handled through trusted third-party processors), and identification data if you are a service provider. We also collect usage information such as the pages you visit, features you interact with, your device details, IP address, approximate location, and how long you stay active on the platform.
If you enable location services, we may access your GPS or network-based data to help suggest nearby service providers, assist them in navigating to your location, and support our meet-up or home service features. We may also store chat messages or call logs exchanged between users and service providers to ensure safety, resolve disputes, and maintain service quality.
We use this information to create and manage user accounts, facilitate bookings and payments, verify identities, and prevent fraud. Your information also helps us improve the DwelX experience, send important updates or promotional offers, analyze data to enhance operations, and comply with legal obligations when required.
We share your data only when necessary. Service providers receive your contact or booking details to fulfill your requests. Payment information is securely processed by trusted partners like Paystack, Flutterwave, or Stripe. We may use analytics and tracking tools such as Google Analytics or Meta Pixel to better understand user behavior, and we may disclose data to law enforcement if legally required. Trusted third-party vendors may also process or store data on our behalf under strict confidentiality agreements. DwelX never sells your personal data.
We take data security seriously. Your information is stored using secure servers, encrypted connections (SSL), and protected networks. While we do everything possible to safeguard your data, no system is completely secure. We encourage you to use strong passwords and protect your login credentials.
As a user, you have full control over your information. You can request access to your data, correct inaccuracies, delete your account, opt out of marketing communications, or withdraw consent for location tracking at any time. To make such requests, please contact us at support@dwelx.co.
DwelX uses cookies and similar technologies to improve your browsing experience. These tools help us remember your preferences, keep you logged in, and understand how you interact with our platform. You can disable cookies in your browser settings, but doing so might affect certain features of the platform.
Our platform may contain links or integrations that lead to third-party websites or services. Please note that we are not responsible for their privacy practices, and we encourage you to review their respective policies before sharing any personal information.
DwelX is not designed for users under 18 years old. We do not knowingly collect data from minors, and if we discover that a child has provided personal information, we will remove it immediately.
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When updates occur, we will notify you through email or a notice on our website or app. The "Last updated" date above always indicates the latest revision.
Thank you for trusting DwelX. Your privacy and security are at the core of what we do, and we remain committed to protecting your information at every step.